Shipping Policy

Key Shipping Details

  • Order Cut-Off: Orders submitted by 4:00 PM EST on a business day are sent to our processing team the same day.
  • Processing Timeframe: 0-2 business days (Monday to Friday).
  • Estimated Transit: 5-9 business days (Monday to Friday).
  • Shipping Cost: Standard delivery within the United States is free for all orders.

Shipping Partners
We work with trusted carriers to ensure your parcel arrives safely and on time. Shipments may be handled by UPS, FedEx, or USPS, with the specific carrier selected automatically based on your location and chosen delivery method.

Order Handling and Shipment
Once your order is placed, you will receive a confirmation email and your order will enter our processing queue. Preparation and handover to the carrier typically takes 0-2 business days (Monday to Friday), though this may vary slightly during peak periods or promotions. After your order has been shipped, we will send you a tracking link so you can monitor its progress in real time.

After pickup by the carrier, delivery usually occurs within 5-9 business days (Monday to Friday), depending on your location and the carrier’s route. These are estimated delivery times and cannot be guaranteed.

Free standard shipping is included on all orders within the United States, with no minimum purchase requirement.

Potential Delays
If your order has not arrived by the end of the estimated delivery window, first check your tracking information and allow an additional 2 business days in case of minor carrier delays. If there is still no update or the parcel has not been delivered, contact us with your order number and we will investigate and assist you with next steps.

Order Cancellations
If you wish to cancel an order, email us as soon as possible at support@luxevanitytub.co. Orders that are already being processed or shipped cannot be canceled. In such cases, returns can be made after delivery in accordance with our return policy.

Issues with Your Order
If your order arrives damaged or incorrect, please follow these steps:

  • Take clear photos of the product, any defect, and the packaging.
  • Email support@luxevanitytub.co with your order number, a brief description of the issue, and the photos.
  • Our team will review your case and arrange a replacement or refund based on availability and circumstances.

Customer Services Hours:
Monday to Friday: 10:00 AM - 5:00 PM EST

Email: support@luxevanitytub.co
Phone Number: +14422904634
Contact Form: Click Here

Store Name: Luxe Vanity & Tub

Address:
168 W Allen Ridge Rd
Springfield
MA 01118
United States